Privacy Policy

Effective Date: 01st November 2025
Website: www.eshopzon.com
Managed By: INK OF KNOWLEDGE
GSTIN: 24AAKFI0540D1ZX
Contact: +91 72289 76060  Email: support@eshopzon.com
Registered Address: MILKAT NO. 473, NEAR WATER TANK, ILOL TALAV VISTAR, ILOL, SABARKANTHA, GUJARAT – 383220

1. INTRODUCTION

Welcome to Eshopzon, an e-commerce platform managed by INK OF KNOWLEDGE (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit, register, or make transactions through www.eshopzon.com.

By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal information as described below.

2. INFORMATION WE COLLECT

We collect the following types of information to provide a seamless experience for customers and vendors:

(a) Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing and Shipping Address

• Payment Details (processed securely via third-party gateways)

• GSTIN and Business Details (for Vendors)

(b) Technical Information

• IP Address

• Browser Type, Device ID, and Operating System

• Date, time, and duration of visits

• Cookies, analytics, and session data

(c) Optional Information

• Product reviews, ratings, and feedback

• Communication history through contact forms or support

Note: We do not store credit/debit card details. All payments are handled through secure, PCI-DSS–compliant gateways.

3. HOW WE USE YOUR INFORMATION

Your information is used strictly for legitimate and operational purposes, such as:

1. Processing and fulfilling customer orders.

2. Facilitating seller registration and product listings.

3. Providing account-related support and updates.

4. Improving our website, services, and user experience.

5. Complying with tax, legal, and regulatory requirements.

6. Sending promotional offers (only if you consent).

We never sell or rent your personal data to third parties.

4. INFORMATION SHARING

We may share limited information only with:

1. Logistics partners – to fulfill deliveries.

2. Payment gateways – to process transactions securely.

3. Vendor partners – to complete customer orders.

4. Regulatory or law enforcement authorities – when legally required.

All third parties we work with follow confidentiality and data protection agreements.

5. COOKIES POLICY

We use cookies to make your experience better by:

• Remembering login details and cart preferences.

• Analyzing traffic to improve site functionality.

• Showing relevant recommendations or ads.

You may disable cookies in your browser settings, but certain features may not work properly as a result.

6. DATA RETENTION AND SECURITY

1. We retain your data only as long as necessary to fulfill the purposes described or as required by law.

2. All information is stored securely with encryption and restricted access.

3. We implement industry-standard safeguards like SSL, firewalls, and regular security audits.

4. In the unlikely event of a data breach, affected users will be notified as per Indian legal requirements.

7. YOUR RIGHTS UNDER INDIAN LAW

Under the Digital Personal Data Protection Act (DPDP), 2023, you have the following rights:

• Access: Obtain a copy of your personal information.

• Correction: Request updates or corrections to inaccurate data.

• Deletion: Ask for data deletion where legally permissible.

• Consent Withdrawal: Opt-out of marketing or data sharing.

• Grievance: File a privacy concern or complaint.

To exercise your rights, please contact us at support@eshopzon.com.

8. THIRD-PARTY LINKS

Our website may contain links to third-party services (e.g., payment gateways, courier tracking).
Eshopzon is not responsible for the privacy policies or content of such external sites.
We encourage users to read those sites’ policies before sharing any information.

9. SELLER INFORMATION HANDLING

For registered sellers, we collect and verify:

• Business name and registration details

• GSTIN, PAN, and Bank Account information

• Product catalogs and pricing data

This information is used solely for account verification, payments, and order processing.
Eshopzon will not share or disclose seller business information to unauthorized third parties.

10. CHILDREN’S PRIVACY

Eshopzon is not intended for individuals under 18 years of age.
We do not knowingly collect or store data from minors.
If you believe a minor has provided personal information, contact us immediately at support@eshopzon.com.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
All updates will be published on this page with the revised Effective Date.
Your continued use of Eshopzon after changes indicates your acceptance of the updated terms.

12. CONTACT INFORMATION

For questions, requests, or complaints about this Privacy Policy, please contact us at:

Email: support@eshopzon.com
Phone: +91 72289 76060
Address:
MILKAT NO. 473, NEAR WATER TANK,
ILOL TALAV VISTAR, ILOL,
SABARKANTHA, GUJARAT – 383220
Managed by: INK OF KNOWLEDGE
Website: www.eshopzon.com

13. CONSENT

By registering, purchasing, or browsing on Eshopzon, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data in accordance with it.